Introducing our New Customer Engagement Platform: Touchpoint

We’re excited to share a product that we’ve been working nonflexible on for the last two years. Meet Touchpoint, our all-in-one consumer engagement platform. This software will help you turn every stage of the vendee journey into a stepping stone for visitor growth.

Here’s why we started developing Touchpoint, what it does and how it can help your visitor to grow on budget-friendly investments:

What is Touchpoint?

Touchpoint is an all-in-one consumer engagement platform that streamlines marketing, sales, and support experiences. Our tool is designed for small and medium-sized businesses that want to unify every step of their consumer journey while staying within budget. It’s super easy to get started with Touchpoint, plane if you don’t have wits with other CRMs.

Why did we decide to build Touchpoint?

After 21 years of delivering merchantry texting solutions, Touchpoint was the next natural step in the minutiae of our business communications suite.

We at TextMagic have unchangingly taken feedback from our clients into worth and we wield it during every stage of product development. A 2020 consumer survey revealed that the TextMagic platform was stuff used for a much wider range of use cases than we could have imagined. Not only is it stuff used as a platform for SMS marketing but moreover as a consumer support tool, a visitor contact book, a sales gravity tool, etc.

We realized that we could create a much largest product than our existing one by properly catering for these spare use cases. When we started working with this idea, we discovered that the weightier tideway was to start from scratch with a new product. This was the starting point of the Touchpoint concept.

We are a medium-sized SaaS company, and we use a lot of SaaS platforms, such as Zendesk and Mailchimp. As daily users of these tools, we knew that we could create a platform with an plane better user experience than the tools that were once misogynist on the market. This remoter inspired us to develop Touchpoint.

We wanted to help our clients engage with modern consumers who want personal, unfluctuating experiences wideness multiple channels. Flipside rencontre was well-nigh how we could squire our clients to digitize their consumer engagement strategies and be present on the channels that their customers use every day. Here are the questions that we wanted to write when we started developing Touchpoint:

• How can a small or medium-sized merchantry get started? It’s nonflexible to know where to start as there are hundreds of standalone tools that cater to variegated consumer touchpoints or channels.
• How do you implement a solution or get your team on board? Complicated onboarding and fragmented software are not an option when resources are limited.
• What impact will it have on my budget? It is no secret that the weightier consumer engagement solutions forfeit hundreds of dollars.

We understand these challenges, which is why we started to develop a lean, all-in-one platform that integrates the most popular channels and streamlines collaboration between variegated departments. Touchpoint is our wordplay to shifting consumer wants. It’s a consumer engagement platform that is easy to use by anyone, anywhere.

Engage, convert, and welter your customers with the Touchpoint Suite

Our product’s key strength is the seamless interconnectivity of its modules. All your sales, marketing, and collaboration activities can be accessed from the same dashboard. You can view the full history of a contact’s interactions with your visitor from one screen. This ways that you don’t need to alimony switching between variegated tools to double-check data. But, if you need to import or synchronize your info with your existing tech stack, Touchpoint offers direct integrations with the most popular software.

You can use the platform to engage customers, optimize communications, tropical increasingly deals, and offer the weightier support experiences, all from the same environment. Because it unifies the consumer wits wideness multiple channels, you will no longer need to switch tabs to alimony track of vendee interactions or to trammels the latest whoopee that was performed on a vendee account.

Touchpoint Promote: Email and SMS campaigns

Touchpoint Promote scales your email and SMS marketing campaigns, enabling you to deliver the right message on the right channel. It takes just minutes to design, personalize, and optimize responsive campaigns that convert using relevant consumer insights.

Predictive segmentation, A/B testing, and the drag-and-drop sufficiency let you create bespoke content that generates memorable consumer experiences.

Touchpoint Sell: CRM and sales pipelines

Touchpoint Sell is a sales tool that automates sales processes to help your team tropical deals faster. Its intuitive segmentation and list-building capabilities speed up contact management, an speciality of sales tools that everyone dreads.

With Touchpoint Sell, you can customize your sales pipeline, so that you can largest manage, track and target your vendee initiatives. You can moreover track the success of your sales initiatives versus goals, helping you to focus on the activities that move the needle for your company.

Touchpoint Serve: Consumer service software

Touchpoint Serve amplifies consumer engagement and simplifies support tasks for your team. It supports customers on their preferred waterworks and provides context-aware solutions by syncing all your sales and marketing interactions. It takes only takes minutes to integrate your favorite apps, speed up ticket resolution and unzip a 360° view of every client.

Touchpoint Collaborate: Task management tool

Touchpoint Collaborate brings all your teams and projects together under the same dashboard. You can easily coordinate all your teams using shared calendars, optimize file management and pinpoint your KPIs simultaneously. With the help of well-judged task monitoring and seamless app integrations, you’ll hands be worldly-wise to coordinate the teams in every department.

Touchpoint Connect: Multi-channel communication

Touchpoint Connect is the heart of our software. All your internal and external communications are handled from a single dashboard. Engage in memorable conversations via live chat, SMS, email, or voice.

This is just the whence for Touchpoint

We hope you enjoyed your first squint at our new product. Although we still have a long way to go, but we plan to unhook the first version of Touchpoint by the end of 2023. Do you want to help us unhook the weightier solution for your business? Visit our website and share your feedback to shape the future of consumer engagement.

TextMagic keeps growing

Our TextMagic journey is not ending here, not by far. We are constantly improving our product to suit current market conditions and growing vendee requirements. TextMagic and Touchpoint write the needs of two variegated consumer segments, so their incubation will protract in parallel completely independently of one another.

The post Introducing our New Consumer Engagement Platform: Touchpoint appeared first on TextMagic.